If there’s one thing I’ve learnt in my time writing about tech, it’s that while a good review might endear you, a controversial review is what really pulls in the page views.  And it’s a tactic that has obviously worked for Business Week’s Cliff Edwards, whose coverage of the iPod Touch certainly errs on the overly critical.  Edwards has a number of disappointments with the touchscreen PMP, seemingly focused on a poor set-up experience:

“As with the iPhone, when you first turn on the Touch, you need to connect it to an active iTunes account. This syncs it with information such as how much money you have available for wireless music downloads. I found this requirement a little annoying, since you can’t use the device until you do it” Cliff Edwards, Business Week

Apple iPod Touch

Waiting in the wings, however, is Anna over at IIGY Tech, replete with some scathing comments for Cliff.  Turns out that his main problem - that a song he downloaded through the Apple WiFi Music Store refused to sync with iTunes on his iMac, and that the Apple manual is decidedly unhelpful regarding the issue - is actually clearly addressed by Cupertino’s support literature:

“Edwards was also irritated that because he “initially checked ‘manually manage my account,’ the Touch wouldn’t automatically sync downloaded tracks to my computer. The quick-start guide and online instructions were little help.”  Apple’s online iPod touch manual clearly explains the painfully obvious (pages 8 and 9) that, if you choose to add items manually, you will turn off automatic syncing for iPod touch” IIGY Tech

Overall, Business Week give the iPod Touch 3.5 out of 5, saving a little final criticism for the lack of onboard speakers so that Cliff can preview potential music downloads with his friends and, presumably, avoid buying a track that they’ll later laugh at him for.  Subjectively, he’s well within his rights to dislike the PMP, but comments like the following do work to undermine his credibility:

“[T]he Touch may be the coolest new kid on the iPod block, but it will appeal to a smaller audience than the Classic or Nano because of its limitations and inflated price tag” Cliff Edwards, Business Week

As a commentor at Business Week themselves points out, step into any Apple Store and it’s the Touch that is flying off the shelves.  Seemingly there are others less picky than Cliff!